We want to ensure you receive your orders in a timely and efficient manner. This Shipping and Taxes Policy describes our shipping and delivery process, as well as our tax collection practices.
1.Processing Time
In-Stock Products
Most orders received before 5:00 p.m. Hong Kong Time (UTC +8), Monday through Friday, are shipped within 3 working days! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day.
Pre-Order Products
The shipping time for pre-order items is 2-6 weeks after ordering, depending on the time shown on the product page.
2.Shipping Options and Charges
We offer various shipping options for your convenience, including standard, expedited, and international shipping. Shipping charges will be calculated based on the shipping option selected and the destination address. Shipping charges will be shown on your order form before you submit your order.
3.Free Shipping
Except as otherwise provided in these terms and conditions, free shipping is available for oder of HK$800 or above.
Free shipping service is only available in Hong Kong. Free shipping service is not available for overseas customers.
4.Order Tracking
Once your order has shipped, we will provide you with a tracking number so you can track your package online. You will also receive email updates on the status of your order and estimated delivery date.
5.Delivery Issues
If you experience any issues with the delivery of your order, please contact us immediately. We will work with our shipping carrier to resolve any issues and ensure your order is delivered as quickly as possible.
6.Shipping Restrictions
We currently do not ship to certain countries or regions. Please check our website for the most up-to-date list of shipping restrictions.
7.Title and Risk of Loss
All items purchased from our website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.